In connection with providing our Services, there are times when we may ask for or collect information from you, either in the form of anonymous data or personally identifiable information.
We, or our service providers (acting on our behalf), collect “Personal Information” (which is information that, on its own or when combined with other information, can be used to identify you) that you provide to us, such as your first and last name, gender, image, email address, telephone number(s), postal address, post code, billing address, age, birth date, profile, location information, activity and performance information, avatar, weight, height, e-bike-specific information, emergency contact details, and when necessary, credit card information.
We collect information from you when you:
Whenever you visit or interact with the Services, we, as well as our third-party service providers, use a variety of technologies that automatically or passively collect information about how you access and use the Services (“Usage Information”). Usage Information includes:
We also automatically collect certain other information, including:
We, and/or our third party service providers, place “cookies” (data files placed on a Device when it is used to visit our website), on your Device to collect Usage Information, for security purposes, and to enable you to use the Services, as well as for market research related purposes. To learn how to reduce the number of cookies you receive or delete cookies that have already been installed in your browser’s cookie folder, please refer to your browser’s help menu or other instructions related to your browser.
We use a tool called “Google Analytics” to collect information about your internet use. For example, how often you visit our site, the pages you visit, and what other Sites you may have visited prior to coming to our site. We use Google Analytics to gain insights into how our services are used and to help us improve our products and services. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. To opt-out of Google Analytics, please use Google’s opt-out tool: https://tools.google.com/dlpage/gaoptout.
Currently the Service is not designed to respond to “Do Not Track” signals sent from your browser.
We use the information we collect about you to provide you with products and services, to improve your experience, and to enforce our rights.
We use the Personal Information we collect about and from you:
If you have purchased products and services from us, we may also send you marketing communications about similar products and services.
We share your information with our affiliates and service providers. We will also share your information if we reorganize our business. We will share Personal Information as necessary to enforce our legal rights or meet our legal obligations.
We share your Personal Information with third parties in the following circumstances:
We link to sites operated by other parties, but we are not responsible for their privacy practices. If you link your ORIGIN8 account with your account on another site or service, we will have access to information you have shared with that third party.
You may choose to link your ORIGIN8 account with your accounts with third-party services, such as Strava or Facebook. If you do this, ORIGIN8 has access to information that you have agreed to make available with the third party, such as profile information and account preferences. You can control the information received by ORIGIN8 via the privacy settings in the third party account.
We do not knowingly collect Personal Information from children.
The Services are not designed for or directed at children. As such, we do not knowingly process Personal Information about children under 16 years of age.
We keep your information for as long as you have an account with or are otherwise an active customer of ORIGIN8. Once you delete your account or no longer use our products and Services, we will only keep your information as needed to fulfil our legal obligations, resolve disputes, enforce our agreements, or take other actions permitted by law.
We will generally store information associated with your account until it is no longer necessary to provide the Services, until you ask us to delete it, or until your account is deleted, whichever comes first; but there are some exceptions to this general rule. We will retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, process warranty claims, distribute important product information (such as recall information), enforce our agreements, and take other actions permitted by law.
We use a variety of current technologies and processes and maintain physical, technical and administrative safeguards for the protection of our customer data. We maintain a private database on our servers for the storage of all information collected through our Services. It is our practice to use encryption whenever we receive or transmit sensitive data. We use encryption technology to ensure the secure transmission of any personal information you provide while using our Services. All transactions completed through our Services are conducted using 2048-bit Secure Sockets Layer (SSL) encryption. We will take reasonable measures which we believe are appropriate to protect your information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer your information take comparable steps to protect that security. Although we will use all reasonable efforts to safeguard the confidentiality of your Personal Information, we cannot guarantee that your information will always be secure.
Email is not a secure form of communication. Please do not send us your credit card number, social security number or other Personal Information via email.
If you are in the EEA, you have the right to access the information we have about you, as well as the right to request that we correct it, complete it, erase it, stop using it, or transfer it to you. Submit your request for information to email@example.com.
You can stop receiving promotional communications from us by following the opt-out instructions provided in any such communication you receive. You can also email firstname.lastname@example.org.
We may change our privacy practices, and we will update this page when we do, so be sure to check it periodically.
Please contact us with questions. If you are dissatisfied with how we use your Personal Information, you can complain to our Data Privacy Specialist or to the data protection authority in your country.
You may contact our Data Privacy Specialist using the following details:
By email: email@example.com
By mail: ORIGIN8 Data Privacy, 11925 SW 128th street, Miami, FL 33186